Due to the importance of the mission–critical processes and consulting provided to our clients, it is imperative that our integrity, as well as the quality of our services, shine through to our customers.
These guiding principles drive our quality initiatives:
Live with integrity.
More than a lofty–sounding word, “integrity” is the common thread of our shared values. By definition, integrity is “steadfast adherence to a strict ethical code,” and SOURCECORP lives up to the definition through the way we work with our constituents – our customers, employees, shareholders, board of directors, and our communities.
“Live with integrity” means we do what we say we will. We only make promises that we know we can keep, and we always strive to meet or exceed expectations.
Build a growth culture.
The creation of a growth culture in SOURCECORP is essential to our future success in maintaining market leadership. The goal for our management team and employees is to experience and contribute to a work environment that embraces new ideas, finds alternatives, takes risks, and commits to doing whatever it takes to get the job done well.
Develop customers for life
Developing customers for life is a principle that embodies two critical concepts: partnership and trust. Partnership begins by getting to know our clients’ goals, objectives, plans, and success criteria, and then making them our own. Partnership is all about customers viewing us as a critical part of their team, not just as their vendor, in being a proactive solution source.
The second concept critical to developing customers for life is trust. We earn our clients’ trust by delivering on our promises, every time, on–time. Trust requires a “whatever it takes” attitude to meet or exceed clients’ expectations and our contractual commitments.
Enhance organization capabilities by developing employees.
SOURCECORP is a people company. Our employees are the most critical element to our success. We believe that providing our employees with continuous training and access to the appropriate tools is a primary component to increasing job satisfaction, productivity and service excellence for our clients. It is critical not only to the growth of the company but also to customer satisfaction. Additionally, offering a safe work environment is important to employee retention and our business success.
Commercialize innovation.
It’s important to focus on commercializing innovation because that’s what generates revenue, serves customers and creates shareholder value. This is a guiding principle that requires a broad and sustained effort from operations, market research, pilot projects and research and development.
The spirit of growth keeps fresh ideas flowing and reinvigorates us as a company. SOURCECORP harnesses innovation and performs the work necessary to bring the innovation to market, such as our proprietary products and methodologies like FASTRIEVE™, an industry–leading data repository offering.
Continuously improve.
We continuously work at improving every aspect of our business, from how we serve customers, to how we develop employees, to how we sell and how we manage our support functions. No matter our number of customer success stories, we know there always will be room for improvement. Our commitment to continuous improvement means SOURCECORP consistently enhances our products and services to benefit our customers, employees and shareholders.
Increase equity holder value.
The equity holders are the owners of SOURCECORP. Certainly, the creation and growth of equity holder–value supplies the heartbeat for our purpose and fuels our vision to be the leading national provider of high value–add business process outsourcing solutions in the markets we serve.
This guiding principle influences how we grow earnings, cash flow and revenue; how we increase our price–to–earnings ratio; and how we govern with integrity.