Phased business solutions and state–of–the–art workflow programs improve data accuracy, streamline systems, and reduce internal costs.
This client is a rapidly growing property insurance provider with a broad national footprint. Outstanding service, efficient claims resolution and innovative distribution strategies are key reasons for the company’s expansion and continued customer satisfaction.
An outdated manual system caused a backlog in policy change orders and filing, hindering timely resolution performance. In addition, anticipated policyholder growth threatened expense control and maintenance of superior service and industry reputation. Developing a phased business solution and implementing an advanced workflow program would eliminate backlog and streamline ongoing operational efficiency, while simultaneously preserving high service standards.
Within a compressed timeframe, SOURCECORP transformed this client's front–end mailroom processes into an automated, image-based system that has positively impacted staffing, facility management, data capture accuracy, customer service, and most importantly, the financial bottom line. A backfile conversion of 1.5 million pages resulted in the re-use of valuable file room space and the redeployment of client mailroom personnel. Data capture support also reduced administrative costs while significantly improving accuracy rates.