SOURCECORP BPS has successfully delivered a wide range of services to our financial clients since 1992. With our portfolio of innovative and proven services you can focus on the strategic aspects of your business while improving profitability and customer satisfaction. We can help you and your organization manage complex and diverse information streams (paper, digital, fax, e–mail, etc.) for real time collaboration and informed decision making.
Our programs are in use today by some of the leaders in the financial services industry.
- Loss Mitigation and REO workflows and collaborative tools enhance staff productivity related to loan workout and loan modification activity
- Paperless Loan Origination for Retail and Wholesale lenders
- Post Close Audit tools ensure all internal and external compliance requirements are met
- Electronic Clearinghouse Services support high volume inbound and outbound loan transfers
- Investor Portals support the electronic review of specific loan documents in a secure and audited environment
- Digital and Paper Mailrooms capture all inbound mail and customer communications, route to workflow, and extract key data that is fed to client systems in real time
In their first six months, our clients have experienced 15% to 25% reductions in their average per customer transaction costs. In months 6 to 24, average transaction costs were reduced between 25% and 30%.
Customer satisfaction typically increases 25%. The net effect is a 20% reduction in customer service FTE and an average cost savings of $2 million the first year.