Proven Business Process Management Expertise
SOURCECORP BPS works in collaboration with our customers to build solutions and long–term programs that deliver high–impact results. Our team can help you and your organization rapidly deploy aggressive strategies to maximize business performance associated with managing information and complex information intensive enterprise processes. Our suite of BPO programs and solutions will help you drive revenue growth, maximize operational and organizational efficiency and improve customer loyalty.
Leveraging our extensive experience will help you and your organization create and sustain significant competitive advantage for your organization. We process:
- Over 4 billion pages of critical information per year
- 300 million in–bound pieces of mail per year
- 50 million conversion scans per month
- 26 billion index keystrokes per year
- 4 million claims per week
Mailroom Processing
- Multiple PO Box management, secure pickup and delivery, and receipt from third party carriers
- Folder– and document–level tracking for end–to–end reconciliation of all shipments
- Mail opening and extraction, sorting and document preparation
- System–generated mailroom receipt reports detailing envelope counts and volume trending; reports are emailed, faxed or posted to a secure website for client reconciliation
- Check21 processing to significantly reduce payment handling expenses and avoid missed interest income through same–day, electronic deposit to any domestic bank
Digital Imaging
- Efficient scanning technologies available through multiple facilities located throughout the country to drive extremely high image quality, volumes, throughput and document types
- Image import through fax server, email and distributed scanning/client upload via IMPaCT or FASTRIEVE
Data Extraction
- Full indexing from basic file organization to highly complex document–specific data capture
- OCR processing, key–from–image, automated database population, OMR technology, and automated forms recognition
- Domestic and offshore support and globally distributed workload processing
- Lean/Six Sigma–based quality processes ensure exceptional accuracy
- Capture programs include numerous system field edits and prompts – data validation, double–blind keying and output QA
Advanced Workflow Automation
- Client–configured queue–based workflow for linear processing (WIP and FIFO)
- Advanced workflow processing for complex, decision–driven evaluation
- Standard and ad–hoc reporting capabilities
- Real time email user notification alerts of document status
Hosted Data and Images
- Multiple document search capabilities and advanced results sorting
- Automated search functionality based upon client–defined rules, quick searches and saved searches
- Images displayed and saved in PDF and/or native format
- User annotation capabilities
- Full audit trail and history tracking of all users and activities; retrievals, metadata updates, queuing, API retrievals, workflow actions, etc. (date/time, action and document)
- HIPAA–compliant audit trail logging
Chain of Custody Tracking
- IMPaCT processing platform ensures full chain of custody capabilities
- Full audit trail history and document reconciliation throughout all production events
- Robust reporting that includes production volume (by date or other measurement), turnaround performance and quality performance
- Reports available through secure customer facing web portal or automated email delivery