The Situation
An equipment manufacturer`s claims processing department was swimming in paper. Finding and tracking records was a nightmare, and record routing was manual and time consuming. Missing or misfiled records made it impossible to verify claims, directly resulting in lost revenue.
The Challenge
This costly inefficiency led the manufacturing firm to consider looking for outside professionals to help them:
- Reduce reliance on hard copy records
- Optimize record tracking to reduce misfiled and lost records and to improve ease of access to files
- Develop a reliable claims verification process to increase efficiency and revenue
The Solution
HealthSERVE Medical Record Management met these challenges by:
- Imaging and indexing monthly records
- Storing images in the HealthSERVE electronic repository
- Offering easy, multiple access, anytime image retrieval via web browser
- Housing back file paper document storage at local warehouse and converting to e-records upon demand
The Results
HealthSERVE Medical Record Management helped this manufacturing firm:
- Gain easier access to records, leading to faster claims processing
- Reduce claims payments
- Increase productivity
- Lower overall cost of doing business