The Challenge
Our client was challenged to provide quality resource services and quality record maintenance to their growing client base. Some of the specific issues faced were:
- Inadequate onsite storage
- Delays in file retrieval from offsite location
- Records misfiled or “lost” in the system between locations
- Insufficient personnel due to cost constraints
- Reduced client service satisfaction
The Solution
Our client selected the Radiology Total Archiving Program (TAP™) solution, which included the following services:
- Purging of all files
- DICOM Display Workstation with DICOM print enabled to support soft copy display of comparative study recalls for the radiologists and hard copy release
- Files moved from onsite and offsite locations to the operations facility
- Files available within minutes of request via 24/7 Teleradiology
- Database management software with up-to-date patient record maintenance
- Physical jackets delivered by next morning
The Results
Through the RadiologyTAP solution, our client was able to:
- Provide greater service to their patients
- Provide secure and accurate retrievals to internal medical staff 24/7
- Achieve faster delivery of records
- Increase file integrity
- Maintain records in greater accuracy in accordance with JCAHO and EPA
- Free up limited onsite file space
- Increase the number of active clients in the main library film
- Reduce personnel requirements and overhead costs