The Challenge
For one national car insurance company, the costs of managing documents internally did not justify the investment. Employee time and talents were consumed by the inefficiencies. Their technology department was burdened with hundreds of applications required to produce customer policies, statements, membership materials and regulatory notices. The technology staff’s focus was fragmented. They were spending disproportionate time toward developing and supporting applications that would be compatible with the company’s unique policy development and delivery, resulting in less time to enhance the company’s core business.
The Solution
The car insurance company made a strategic decision to outsource document management to Statement Solutions. By implementing the Asset Lifeline model into this car insurance company’s operations, Statement Solutions streamlined disjointed systems and sharpened processes. A new technology platform devoted to customized critical customer communication now provides the inputs necessary to better manage the lifecycle of all documents.
Statement Solutions’ expertise with HP Exstream as a composition engine increased the number of documents that can be managed at the same time. With Asset Lifeline, this company now manages the entire customer database from a single point and customizes each individual output based on the number and types of insurance products their customers own. Customer correspondence is consolidated based on one set of business rules, eliminating duplicate correspondence and reducing the number of pages sent to a single customer without eliminating messages or information.