Although many insurers have recovered some of the ground lost during the difficult financial market of the past few years, the insurance industry remains a highly competitive market. With attention focused on improving the combined ratio and reduction of expense ratios, growing portfolios, maintaining existing clients and keeping abreast with industry regulations, insurance companies look to accomplished BPO suppliers to improve service quality and reduce operational costs.
SOURCECORP’s flexible and fully integrated end-to-end Insurance programs leverage technology to enhance revenue, performance, customer satisfaction and productivity.
- Increase growth with decreasing levels of support resources
- Increase work automation, process efficiency and continuous improvement opportunities
- Create a consistent customer experience that promotes acquisition and retention goals
- Maintain compliance with changing statutory, federal and international regulations
- Effectively manage regulatory reviews to mitigate fines and penalties
- Build consistent processes that can be extended across products or lines of business
- Optimize legacy and mainframe system environments
Key Insurance Solutions Include:
- Effective Business Process Analysis and Re-Engineering
- Mailroom Processing, Scanning and Indexing of Policies and Claims
- Agent/Broker/Customer Service Portals for Collaboration, Data Access and Document Submission
- Medical Bill Processing and Data Capture for Workers Compensation and Auto
- Policy Administration Utilizing Business Rules Based Workflow Offering Approval and Exception Routing and Work Load Balancing
- Claims Processing and Automation Utilizing OCR, Database Validation, Auto Adjudication and Electronic Reconciliation
- Policy Compliance
- End-to-End Reconciliation and Reporting
- Web-based Electronic Distribution and Legacy System Integration
- Online Hosted Repository and Workflow
- Policy and Claims Printing and Mailing Solutions